Payment Operations Specialist

Published
April 7, 2019
Location
Charlotte, NC
Job Type

Description

  • Department: DEPTCOD-0000146626535 - 73-387 - DAZN - Operations
  • Job Title: Payment Operations Specialist (US 0486)
  • Reports to: Payment Ops Team Lead
  • Location: Charlotte, USA
  • Hours of Work: Full Time

As a Payment Operation Specialist at DAZN, you will be responsible for the day-to-day management of the payments ecosystem and CRM platforms used by DAZN. This role involves liaising with PayOps Team Leader, Operations, Product Management and Development teams to support the launch of new features, new markets and ensuring the smooth running of existing features.

In this role, you will also perform analysis on transactional data to support the optimization of acquisition rates and reduce customer churn. Over time, your growing understanding of these systems will also be vital in assisting the Quality Assurance and Customer Service teams to validate requirements. You will also be undertaking live issue investigation, managing and resolving the NALA backlog of payment issues.

Initially, your main role will be to provide support for the day-to-day management of Salesforce, Zuora, Adyen and other payment consoles, perform administrative tasks such as managing settings, promotional campaigns and creating or updating data, layouts, workflows, reports. You will proactively interact with stakeholders to understand requirements and improvements and subsequently execute them in a timely manner. Eventually, you will also operate transactional analysis and deep dives into all types of payments, payments acquirer testing and renewal logic optimizations.

This role has great potential to expand your understanding and knowledge of all aspects of online payments and e-commerce, from acquirer testing to definition of risk strategies to counter payments fraud. As DAZN grows, this role will increase in responsibility.

You will have support from the Product Acquisition Team based in London, Poland and Amsterdam, to enable you to upskill in e-commerce management and analytical techniques. Furthermore, you may be required to travel abroad to support product launches and to receive training from the rest of the Payments Team.

HERE’S A BREAKDOWN OF WHAT YOU’LL DO (NOT ALL OF IT, JUST THE MOST IMPORTANT STUFF)

  • Own the day-to-day management of the payments ecosystem including Salesforce, Zuora, Adyen and 3rd party payment method consoles such as Google Play Billing and Apple In-App Purchases
  • Work with Customer Services to manage and resolve the Payment Issues backlog with particular focus on critical payment issues that may arise post product-launch and beyond
  • Enable new payment methods and the launch of new markets in NALA, assisting and enabling Finance with reporting and QA with testing
  • Transactional analysis and Payments Ecosystem optimization

DO YOU HAVE THESE ESSENTIALS?

  • High computer and data literacy (including Excel), you are a logical thinker, reliable, and are an efficient and strong communicator
  • You have intellectual curiosity combined with outstanding analytical skills
  • Passion for the customer data
  • Ability to multi-task efficiently and efficiently prioritize workloads

NOT ESSENTIAL BUT GREAT IF YOU ALSO HAVE

  • Experience with payments platforms (e.g. Adyen, WorldPay, Stripe, etc)
  • Experience with subscription-based products, ecommerce or online payments in general
  • Experience with mobile payments
  • Knowledge of the NALA payments landscape
  • Passionate about Sport or OTT Streaming services

Company Description

DAZN is the world's first pure-sport live and on-demand streaming service, currently available in seven markets across three continents. Whether you watch live at home, on the go or on-demand, DAZN lets you experience sport the way you always wanted. With access to the world’s best sports, you can watch your favourite teams, leagues and players for one simple, affordable price, with a free month trial and no long-term contract.

Featuring 20,000 live events a year, you have the ability to play, pause and rewind with no long-term commitments. DAZN is available in Italy, Germany, Austria, Switzerland, Japan, Canada and the U.S. on nearly every connected device, including TVs, phones, tablets, PCs, streaming devices, set-top boxes and games consoles. DAZN is launching in Spain and Brazil in early 2019.

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