Relationship Banker

Chemical Bank
Published
April 16, 2019
Location
Farmington Hills, MI
Job Type

Description

Have you considered a career that allows you to brainstorm new ways to solve problems and provide solutions to clients? Does business development mixed with customer service seem exciting? If so, check out the Relationship Banker role at Chemical Bank.

Job Summary
The Relationship Banker delivers exceptional customer service while utilizing a consultative sales process to proactively provide solutions to assist new and existing customers in achieving their financial goals. The Relationship Banker also provides sales, service and operational support to the retail banking center team.

Required Knowledge And Skills

  • High school diploma or equivalent required
  • 1 - 3 Years experience in function
  • 1 - 3 Years experience in the industry
  • NMLS registration required
  • Excellent interpersonal skills with the ability to deliver effective communication (verbal and written) proactively with a customer-oriented approach.
  • Proven track record in meeting and exceeding sales and service goals and initiatives; well-developed selling, cross-selling and referral skills.
  • Thorough understanding of banking operations, product knowledge, sales, and new business development preferred.
  • Strong attention to detail, while demonstrating accuracy in performing all work assignments. Excellent organization and time management skills.
  • Excellent problem-solving ability; able to make sound and reasonable decisions regarding customer transactions, weighing customer satisfaction with the Bank's exposure to loss and/or fraud.
  • Proficiency in Microsoft Office required; core banking software experience preferred.

Essential Duties And Responsibilities

Sales 

  • Responsible for opening accounts, consumer loans, home equity lines of credit, referrals to business partners and operating a cash drawer when necessary.
  • Consistently execute activities and behaviors to meet established, sales, cross-sell and referral goals; conduct outbound calls and facilitate relationship review conversations with new and existing customers to establish, retain and expand relationships.
  • Analyze financial and personal data to develop a comprehensive understanding of customer needs, educate customers on various products and services, explaining key features and benefits to deliver appropriate solutions and close sales.
  • Monitor and manage accounts and relationships with new and existing customers; contact customers after opening accounts as part of the customer on-boarding process.
  • Maintain comprehensive knowledge of products and services to support customer needs; proactively support sales campaign initiatives.

Operations 

  • Identify and resolve customer service issues; maintain professional poise and remain calm under pressure of time constraints and potential difficult customer situations.
  • May provide assistance in completing procedures related to compliance, audit, opening and closing the banking center each day and support in training new and existing team members.
  • May support the Banking Center Manager in providing overrides, and observing and providing feedback to the Teller team.
  • Keep Banking Center Manager informed of all decisions, consequences, and results having an impact on people, costs, and/or quality of service that s/he is responsible for.
  • Perform all duties in accordance with regulatory, operational, security and audit policies and procedures.

Other / Miscellaneous

  • Actively participate and assist in the facilitation of daily and weekly banking center team meetings.
  • Participate in Community Reinvestment Act efforts and activities.
  • Provide support for sales campaigns and other initiatives.

Company Description

Since 1917, Chemical Bank's hometown approach to banking has remained steadfast and focused on community banking, highlighted by local leadership and decision making, a devotion to community and personalized service.

We are committed to delivering the guidance and support you need to plan for the future and reach your financial goals. Using a team approach, we provide you with an array of expertise that spans business, personal and investment services. Our experienced professionals spend much of their time working closely with you, and learning about your goals in order to develop financial solutions that will help you meet your needs.

MEMBER FDIC | EQUAL HOUSING LENDER

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